Housing Associations…

letters printed and posted

… for less than the price of a stamp!


Housing Association Case Studies

Karley Reeves: 

Rents Manager,

MHS Homes


“Rent statements are sent out every six months to tenants although this process is to increase to a quarterly mailing. The organisation uses CFH Docmail for all their mailings ‘Karley says:


“I don’t know how we would manage without Docmail. In less than an hour I can up load all the data and then use the straight forward templates to mail our client base. It saves hours in staff time printing, collating and then stuffing envelopes and the whole process including all print and envelopes still costs less than a second class stamp.


“On one occasion because we had an unplanned mailing to send we thought we would do it in house and it was a nightmare, never again. Docmail is quick, easy and saves us time and money.

Kathy Watkins: 

Senior HR Manager,

Valleys To Coast Housing,



“Valleys To Coast Housing ran an incentive programme for 6,000 tenants to encourage them to adopt new habits that would result in direct cost savings for the housing association. 


“As part of an integrated campaign a postcard was mailed to every tenant to promote awareness, in advance of staff following up with a phone call.


“This would have been not only a costly process in terms of print, stationery and postage but would have been an overwhelming job for a small team with a stretched resource. 


“Docmail meant that artwork and a data file could be uploaded and then at the touch of a button the postcard could be printed, and posted in four colour, on both sides, for less than the price of a second class stamp, with savings on the postcard mailing over £1,000  - or 15p per mailing.”

Hywel Lloyd: 

Communications Officer,

Merlin Housing Association,

Chipping Sodbury,

South Gloucestershire


“We decided to test CFH Docmail given its track record, and the idea of using a local company also appealed.


“I liked Docmail from the off. It’s fast and smooth and the data validation checks are a particularly good feature – offering suggestions when an address is wrong or a tweak to the postcode. It’s the little things that have been so well thought through that make it such a quick, easy solution.

“It also saves us money, up to 50p per letter, so on a mailing to 8,000 customers we could potentially save thousands of pounds.


“Docmail has successfully met all of the challenges we have given it, and so we’re now looking at rolling it out to the rest of the business for all of the individual letters we send out every day.”


Secure hybrid mail - from Royal Mail

The Royal Mail is the sole provider of hybrid mail within the Scottish Ministers Framework, facilitated by our print partner, CFH Docmail Ltd. We offer secure personalised mail and fulfilment for all of your citizen communications.  

CFH Docmail are the market leading hybrid print and mail company providing secure print and mail savings across many sectors including Housing Associations, Local Authorities, Councils, NHS Trusts, GP Surgeries, Financial Institutions and thousands of other businesses in the public and private sector throughout the UK.

Docmail is used to produce and send individual letters, rent review letters, rent statements, rent and service charge letters, single person discount mailings and invoices.

This option provides the benefit of: 

  • Immediate set-up and no lead times
  • Secure data transfer and website - ISO 27001 and Data Protection approved
  • No minimum document quantity
  • Housing Trust staff retain complete control over templates, documents and mailings
  • No cost for uploading new templates
  • Can be used at short notice, as and when needed
  • Discounted DSA postage, even for low volume

Docmail can be used to produce A4 and A3 documents in mono or colour, simplex or duplex with a variable number of pages. A5 and A6 postcards in colour or mono are also available through the website. Each outgoing document can be personalised for the end recipient.

Mail merges can be sent via the web portal (https://printandpost.royalmail.com/) or using the virtual print driver facility.   

At the touch of a button you can print, enclose, address and post documents for less than the cost of a second class stamp.

In every case, your documents will be SECURELY printed, look professional, save you huge amounts of admin time and cost Less.

Our dedicated account management team based in Livingston is available to help you plan and support you through the process.


Brian Graham - Sales Manager (Scotland)

CFH Docmail Ltd 

01506 462468 


Willie Beaton - Strategic Account Director

Royal Mail Group 

07889 070095

I’d love to find out more!

Please send us your details and we’ll be in touch to show you how the Docmail hybrid mail solution can save your Housing Association money, time and stress on print and post!

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